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Forgot your User ID or Password

  1. Customer Identification
  2. Enter Temporary Password
  3. User ID
  4. Change Password
  5. Complete

In order to begin the User ID retrieval process, you must input the following information:

  1. Personal Identification Number
  2. Date of Birth
  3. Personal Account Number (Checking, Money Market, NOW, Savings, CD, or Personal Loan).
Cedula Example
If your Cedula is from Venezuela, please include the V or E character in front of the Cedula number without spaces, when entering.
For all other countries, please enter the entire Cedula number as displayed on your Cedula ID Card.